Home / Your stay
Your stay, step by step.
From booking to departure, everything is designed so you have nothing to worry about: self check-in, linen provided, a team available 7 days a week.
During your stay
Guest line, 7 days a week04 65 84 63 38How your stay works
- 1
You book
Online on our website or on your usual platform. You immediately receive a confirmation by email.
- 2
You receive your instructions
Before you arrive, we send you the exact address, how to access the property, the wifi code and our tips for the neighbourhood.
- 3
You let yourself in
Usually from 4 pm. If your accommodation is ready earlier, we'll let you know by message so you can arrive sooner.
- 4
You enjoy Vichy
Property prepared, bed linen and towels provided. A question or something unexpected: our team answers 7 days a week.
- 5
You simply leave
Vacate the property by the time stated (11 am or 12 noon depending on the property): we take care of the rest.
Extra services
Late check-out
Fancy a leisurely morning? Depending on the property, check-out up to 2 hours later is available as an option. Request it at least the day before.
Early check-in
When the property is ready before 4 pm, we'll let you know by message: you can arrive earlier, at no extra cost.
Baby on board
A baby cot and high chair are available in many properties: use the "Baby cot" filter to find them.
With your pet
Nearly half of our properties welcome pets: filter by "Pets allowed" on the neighbourhood pages or the map.
A question before booking?
Read our answers to frequently asked questions or contact us directly.
FAQContact us